What is Unified Communications as a Service?

In a digital age where most people have social media, instant messaging, text, and VoIP, unified communication as a service combines all of these services into one for convenience and efficiency. Collaboration is important especially for enterprise clients with several teams that must communicate efficiently to get a project done. UCaaS is a way to keep all of these communication methods under one roof while offering flexibility for each team.

What Does UCaaS Include?

With enterprise clients, the number of platforms needed for communication can get out of control. It’s good that employees have options, but when they have too many ways of communication some can be forgotten or disregarded. This means that customers may send messages to people who no longer monitor certain platforms.

UCaaS unifies different collaboration platforms including video conferencing, VoIP, instant messages such as Skype, and even text messages on corporate smartphones. UCaaS lets the enterprise outsource its communication and collaboration to a third-party where that third-party then unifies all methods of communication into one platform. The one area of collaboration could use multiple platforms, but the user can get all messages and communication from one location.

For instance, the enterprise could use Skype, VoiP, video teleconferencing such as GoTo Meeting, Slack, and an Agile system combined into one. The type of system used depends on the business and the budget. Some businesses choose to have a custom portal that integrates each communication platform into one location. This is costly especially since it requires a team of developers, but you then have a custom platform of your own.
The other option is an out-of-the-box solution. It’s much more cost efficient and still lets you integrate several collaboration platforms into one dashboard. It isn’t customized to your specific requirements, but most of these solutions give you the flexibility you need to work with your unique environment and project teams.

Introducing Fuze

Fuze is one of the leading UCaaS sites on the market. They offer both customized solutions and out-of-the-box solutions. What makes Fuze more flexible than others is that it combines numerous external voice, video and messaging services into one. You choose what you want to integrate, so you get all of your current communication tools but they are now located in one collaborated dashboard.

It’s also cloud-based, which means any of your traveling staff can still communicate with your team regardless of where they are located.

Some tools included with Fuze:

  • Salesforce
  • NetSuite
  • Jira
  • Zendesk
  • ServiceNow
  • Zoho
  • SugarCRM
  • Bullhorn
  • Microsoft Dynamics

Of course, if you choose to go with a custom solution, you can have several more applications included in your solution. Fuze also incorporates ticketing systems, so your support personnel can communicate with customers more efficiently and tickets aren’t lost and forgotten. Your customers will be happier, you’ll honor your SLAs more frequently, and your staff will have more time to work on projects rather than finding communication trails.

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